Legal Notice

For communication purposes, please refer to the following (as no mail will be accepted at the above Registered Office Address):

Please see our 'Delivery and Returns' page, or the relevant section below for details of how and where to send an item for return.

PRIVACY POLICY:

Nicola Jane Couture is committed to protecting your privacy online.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Any transmission or storage of payment card details are encrypted at all times. Payments by payment card also comply with the Payment Card Industry Data Security Standards. For more information, please go to www.pcisecuritystandards.org

E-MAIL MARKETING:

If you sign up to our newsletter, we may use your email address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by clicking the 'unsubscribe' button/link at the bottom of any marketing email correspondence from us.

We may use your email address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. 

Furthermore your personal data will be used to:

 Administer your account with us

 Verify and carry out financial transactions in relation to payments you make online;

 Audit the downloading of data from our website;

 Improve the layout and/or content of the pages of our website and customise them for users;

 Identify visitors to our website;

 Carry out research on our users' demographics and tracking of sales data;

 With your consent, allow carefully selected third parties to send you information directly which you may find useful regarding their products and services.

We may also monitor who accesses our website, for example we may automatically collect access information about you such as: the type of internet browser you use; the website from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. Such information enables us to assess and build a profile of our users. We use this information to improve the layout and/or content of the pages of our website and customise them for our users.

COOKIES:

A cookie is a small text file that is stored on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it up-to-date, relevant and error-free.

Types of Cookies:

Strictly necessary cookies 

Analytical/performance cookies

Functionality cookies

Targeting cookies

Please note that certain cookies may be set the moment you start visiting this website. You can choose to manage the cookies we use on this website through your browser settings at any time. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site. For more information about how to change your browser settings, and about cookies in general, you can visit www.allaboutcookies.org.

With the exception of strictly necessary cookies, all cookies will expire after so long.

We may disclose your personal data:

 If we sell our business to a third party

 To our agents and service providers (e.g. providers of web hosting or maintenance services)

 To Credit Referencing Agencies

 In any other case where we are required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the website or the rights, property or personal safety of any person.

We may request information about you from third parties such as credit reference agencies. We will add this information to the information we currently hold about you to enable us to make decisions about your creditworthiness and/or to detect or prevent money laundering and fraud.

Where we make such a request we will inform you of this intention and explain whether any record of the search will be recorded on a credit file.

In any other case where we are required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the website or the rights, property or personal safety of any person.

With your consent we may disclose your personal data to other companies in order to enable them to send you information about products that might be of interest to you. At any stage you may object to this disclosure. We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

We will use technical and organisational measures to safeguard your personal data, for example; we store your personal data on secure servers, and payment details are encrypted using SSL technology.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

OFFERS, PROMOTIONS AND SALES:

We reserve the right to cancel, remove or refuse any offers, promotions or sales at any time, without notice.

RIGHT OF WITHDRAWAL:

Returns - The Legal Information

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the goods.

To exercise the right to cancel, you must inform us within the cancellation period stated.

For ease, you may use the model cancellation form which can be found in the 'Returns' section of the main website.

You can electronically fill in and submit the model cancellation form or submit your intention to cancel the contract between yourself and ourselves by any other clear statement via email, at returns@nicolajanecouture.com.

For ease and speed, please include your Invoice Number, Customer Number, Product Number, whether you wish to obtain a refund or exchange, and a detail of any faults (if returning the goods due to receiving a faulty item).

We will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (by email) without delay.

To meet the cancellation deadline, it is fundamental that you send your communication concerning your requirement to exercise the right to cancel before the cancellation period has expired, and take reasonable steps to ensure the communication has reached us. Failure to meet these terms will result in the contract failing to be cancelled and goods being unable to be returned for remedy; (refund or exchange). The goods will therefore be deemed unequivocally accepted by yourself.

As per the The Consumer Protection (Distance Selling) Regulations 2000, we do not accept for return a sale of any magazines, or items that are known by the consumer to be faulty prior to purchasing the goods.

Items offered for sale via consignment and therefore owned by a third party and not ourselves are not eligable for return. These items are clearly marked in the individual items description.

Returns and refunds are not offered for special order items and items sourced for you.

EFFECTS OF CANCELLATION:

If you cancel this contract within the specified time limit and providing that all terms and conditions set out in this section are met, we will reimburse to you all payments received from you for the goods themselves; not including the costs of delivery incurred from sending the goods out to yourself, nor the costs to be incurred by yourself to return the goods to ourselves; these are to be covered by yourself. Your statutory rights are not affected.

Goods must be received back with us in the same condition they were received by you (all goods are thoroughly checked and photographed prior to delivery to ensure that all goods are in the same condition as described when the contract was entered into, as they are upon receipt by yourselves). This includes that the goods must have in tact, and not tampered with; the 'returns seal'; this constitutes a ribbon tag, and/or tamper-proof adhesive stickers on the sole(s) of shoe(s). The goods must also be returned with everything they came with; including but not limited to; dust bags, original receipts, authenticity cards, care cards, documentation as to authenticity, original packaging, spare heel tips, etc.

Any goods returned to us in a condition other than that in which they were received by you, with missing items, or otherwise to what is stated above, may be returned to you at your cost, and you will be refused the right to reimbursement of the goods. Alternatively; if we do decide to accept the goods for return, we may make a deduction from the reimbursement to you, for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you or a third party.

Goods must be returned to the following address only:

Nicola Jane Couture

Office 18369

Courier Point

13 Freeland Park

Wareham Road

Poole

Dorset

BH16 6FH

UK

We will initiate the reimbursement without undue delay, and not later than: 

(a) 14 days after the day we receive back from you any goods supplied, or 

(b) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.

We will withhold reimbursement until we have received the goods back, and they have been inspected by our team.

By purchasing goods and entering into a contract, you agree that you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day in which we acknowledge your intention to cancel the contract and return the goods, and subsequent to you having expressed your cancellation of the contract to us by the means outlined above and in the 'returns' section of this website. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You are liable for all goods, subsequent to your receipt of the goods, including receipt by a third party other than the carrier, whilst in your care or the care of a third party until they are received, upon your return, by us.

DELIVERY:

The time frame stipulated for deliveries is to be viewed as a guide only, as we use third party delivery services/couriers, we cannot guarantee the delivery dates stated.

SELLING WITH NJC:

When selling to us, the images that you send us, along with the description you provide form part of the contract with us, with which you are legally bound. All information, including pictures that you send, will form conditions of the contract. Any description discovered to be false, or failure to disclose information about the items as to their condition or anything else, including pictures, will result in no payment being made and the goods being returned to you, at your cost. With regard to authenticity, any item found to be inauthentic, will be returned to you at your own cost. Postage costs and any import duties that are due must be covered prior to items being returned. If return postage costs are not covered, items will not be returned.

For consignment pieces, in addition to the above, to sell on your behalf NJC will take a percentage of the total selling price in return for authenticating your piece, marketing it and finding a buyer. The fee that we charge will be discussed with you in the communication stage, and prior to any agreement being formed. You are under no obligation to consign with us until both yourselves and ourselves are happy to proceed.

We always check and authenticate items in person before making our final quote. Any quote provided prior to handling the goods in person is a guide as to how much your item(s) may achieve. Any items that do not meet our standards will be returned to you at your cost.

For items exchanged, if the value of your items is less than that of the item you are wanting to exchange with, then you can pay the difference in price. If the value of your items is more than the item you are wanting to exchange with, then the remainder of the balance will be given in store credit.

For items sold to us for store credit, the credit will expire 24 months after it is issued.

We do not cover the costs of delivery or import duties for items sent to us.

TERRITORIES:

We are very happy to sell goods to almost all countries. Please check the drop down menu in the checkout for our full list of countries. If you have any issues, or cannot find your country in the menu then please contact us at enquiries@nicolajanecouture.com.

CUSTOMS DUTIES AND TAXES:

We are based in the UK, and Customs Duties and Taxes may be payable on any items being purchased outside of the UK. The buyer is responsible for all Customs Duties and Taxes due on the item(s), and Nicola Jane Couture will not cover these costs, nor be liable to reimburse the buyer for items that have not been accepted for delivery due to a failure on the buyers part to pay the Customs Duties and Taxes owed.

In the event that the buyer does not accept the goods from Customs, or returns the goods whilst they are still held at customs, for any reason that is beyond our control; the goods will only be returned to the buyer if the buyer pays for the goods to be re-sent, plus any fees incurred to Nicola Jane Couture Ltd must also be payed before the goods will be re-sent. Alternatively a refund will only be provided to the buyer if requested, and will be minus any delivery costs and all fees, duties and expenses incurred by Nicola Jane Couture Ltd.

Nicola Jane Couture, in it's sole discretion, reserves the right to not confirm an order, or cancel an order, and provide a refund in full (if the buyer is not at fault), including but not limited to, if the buyer is purchasing goods from a country whereby it would be illegal to supply those goods.

Nicola Jane Couture reserves the right to not confirm an order, or cancel an order and provide a refund in full if the buyer is not at fault, for any other reason. A contract will only be formed when we dispatch the goods. All information on our website is an invitation to treat and not an offer or unilateral contract. By placing an order, this constitutes a legally binding offer by you to purchase our goods, and acceptance of your offer to buy is made by us when we dispatch the goods.

TAX/VAT:

All of our prices are inclusive of VAT if payable

SUPPLY OF DIGITAL CONTENT:

You consent to the starting of the supply of the digital content during the legal cooling off period and you acknowledge that your right to cancel the contract will be lost with this consent to start the supply of the digital content.

ONLINE DISPUTE RESOLUTIONS (ODR):

In the event of a dispute that cannot be resolved by yourself and ourselves, please refer to the following;

ODR according to Art. 14 (1) Regulation on consumer ODR: The European Commission provides a platform for ODR which can be accessed under 

http://ec.europa.eu/consumers/odr/.

CODE OF CONDUCT:

nicolajanecouture.com is certified by Trusted Shops and has committed itself to the Trusted Shops Code of Conduct which can be viewed at www.trustedshops.co.uk.

INPUT ERRORS:

Please check your entries. You can correct input errors by clicking the button "change"/"back". If all the data is correct, click the "order with obligation to pay" button. You will then be obligated to pay the amount due.

By using this website, you agree to all terms and conditions and legal policies/texts set out in all sections of this website.

Contractual Language:

The contractual language is English.

Terminology:

'We', 'Us' or 'Ourselves' refers to Nicola Jane Couture

'You' or 'Yourself' refers to the Buyer/Purchaser/Customer and User of this Website